Services
Customer Support & Services
Our Commitment to Quality Support
At Telmaco, delivering high-quality customer support is our top priority. Our collaboration with clients doesn’t end with the delivery of a report, product, or integrated system. We are committed to ensuring the ongoing success of every project, and our dedicated Support team is here to make that happen.
Expertise You Can Trust
With deep technical know-how and a clear understanding of the need for reliable, uninterrupted systems, we offer a comprehensive range of services tailored to your specific needs—from implementation to long-term support.
Continuous Investment in Excellence
We continually invest in both our internal service infrastructure and the ongoing training of our technical staff. Our extensive experience across numerous large-scale projects gives us a unique advantage in delivering effective, market-ready solutions.
Tailored Solutions for Every Client
Our technical team is available to meet with you, understand your needs, and recommend the most suitable and cost-effective service package.
Our Services Include:
Study and Design
Workflow
Project Management
Installation & Wiring
Commissioning
Custom Programming
Technical & Operations Training
Support & Maintenance
Financial Services
Technical Consultancy Services
Project Implementation & Installation
Pre-project survey including appraisal of legacy systems
Strategic planning consultancy
Survey of equipment required
Installation planning
Electronic Design
Installation Preparation and pre-cabling
System cabling (video, audio and data communications)
Installation of stand-alone equipment
Installation of systems
Configuration and set-up
On-air support (hand-holding)
User training at the application level, operation and first-line maintenance
Training
Creation of custom software (for some applications)
Maintenance & Support
Telephone/teleconference support by specialized engineers
Equipment servicing by certified engineers in the company’s central service division
Preventive maintenance of equipment with scheduled engineers’ visits
Remote diagnosis and remote management where provided
On site equipment repair
On-air technical support
Extended warranty
Provision of backup equipment
Equipment upgrades
Spare parts availability
Maintenance Contracts (4 levels)